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Shopping Information
How do I place an order?
To place an order:
- 1. Browse our website and select the products you want to purchase.
- 2. Add them to your cart and the required attachments eg Pdf’s Jpegs, etc or enter required informations, proceed to checkout.
- 3. Enter your shipping information and payment details.
- 4.Confirm your order and you will receive an order confirmation email.
Do I pay delivery charges for orders from Online Shop?
Yes, please note that delivery charges depend on the customer’s location and the quantity of items ordered. However, large orders may qualify for free delivery at our discretion.
How long will delivery take?
Abuja deliveries take 24 hours or less, while deliveries outside Abuja take 1–2 working days; express delivery is available in select cities.
What exactly happens after ordering?
After you place an order, it is confirmed and processed, and all relevant order details are forwarded to the factory. The order is then carefully packaged and dispatched using your selected delivery method, and you will receive a notification with delivery or tracking information. Finally, your package is delivered to your specified address, and our support team is available to assist you at any stage if needed.
What is wishlist?
A wishlist allows users of ayo media concepts website to save products they are interested in for future reference. It helps shoppers remember items they like without immediately adding them to their cart, as users can easily return to their wishlist to compare products or make purchases later.
Payment Infomation
Are my online payments secured?
Yes! We use paystack secure payment gateways to process all transactions, ensuring that your payment details are safe and encrypted.
What payment method do you accept ?
We Accept the Following Payment Methods:
Credit/Debit Cards (Visa, MasterCard, Verve)
Bank Transfer (details provided at checkout)
Pay on Delivery (available in select locations)
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. Once your purchase is completed, an invoice or order confirmation is sent to your email, and it may also be available for download in your account under your order details.
What is "package tracking" in my orders?
Ayo media concepts Package tracking feature allows customers to monitor the status and location of their shipment after it has been dispatched. It provides real-time updates on the delivery progress, estimated arrival time, and any delays, helping customers know when to expect their package.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us via email support@ayomediaconcepts.com or our hotline +2347039952265 within 3 days of receiving your order. We will arrange for a replacement or refund at no extra cost to you. Please send us photos of the damaged or incorrect item to assist in processing your request.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately via email at support@ayomediaconcepts.com, or call our hotline +2347039952265. Orders that have already been processed or shipped cannot be modified, but we will assist you with returns or exchanges as per our Terms & Conditions
